FAQs | Luxie Charm Premature Baby Clothes

1. What materials are your products made from?
All of our items are crafted from ultra-soft, hypoallergenic bamboo fabric, designed to be gentle on sensitive skin and perfect for premature babies.

2. Are your products NICU-friendly?
Yes! Our designs include features like easy access points for medical devices and snug fits to provide comfort and practicality for NICU use.

3. What sizes are available?
We offer sizes specifically tailored for premature babies and newborns, ensuring a perfect fit for the littlest ones.

4. How can I donate to a NICU family?
Visit our Giving Back to the NICU page to learn more and make a donation that supports families in need.

5. How do I purchase a gift card?
You can purchase a gift card on our website, which allows the recipient to choose their favorite items from our collection.

6. What is your return policy?
We accept returns on unused, unworn items within 30 days of purchase. For full details, please see our Returns & Exchanges page.

7. How long does shipping take?
Orders typically ship within 3-5 business days. Delivery times vary depending on your location.

8. Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email.

9. Do you ship internationally?
Currently, we ship within [your shipping regions]. We hope to expand internationally soon!

10. How do I contact customer service?
You can reach us through our Contact Us form, and we’ll respond as soon as possible.